Find an Office Near You
 

Outstanding Customer Service

Outstanding Customer ServiceInteractive Virtual Classroom
Price:  $129 USD
Length: 1 Hour
Audio: Computer (VOIP)
 
Outstanding service starts with solid relationships, and there are principles you can follow to maintain professionalism and strengthen relationships with customers. You also need to have a process to resolve complaints, ensuring that you deal with the emotional and practical aspects of each customer’s issue. While basic telephone courtesy is a must, the finer points are often missed and can make a big difference.
 
In this interactive, one-hour webinar, you will be given a simple yet effective eight-step process for resolving complaints, as well as some key guidelines to follow in dealing with challenging customers. You will also learn the five approaches to engage customers and build loyalty, and a useful process for gaining customer referrals without being pushy or aggressive.
 
This webinar will help you:
  • Maintain professionalism in every situation
  • Engage customers and build loyalty
  • Follow a consistent process to efficiently resolve customer complaints
  • More outcomes below
Core Competencies: Customer Experience, Conflict Resolution
Related Competencies: Professionalism, Communication, Results Oriented
 

  Badges Earned

 
 
 
 
  
 

Course Information

Who Should Attend

Any customer service, sales, customer and technical support, receptionists, and accounts payable personnel who want to provide truly outstanding levels of customer service.

Outline

 You will be able to:
 
• Use principles to maintain professionalism and strengthen customer relationships.
• Leverage five approaches to engage customers and build loyalty.
• Follow a consistent process to efficiently resolve customer complaints.
• Retain current and attract new customers by requesting referrals.
 

Credits

0.1 CEU

Accreditations

PMI - 1 PDU
 
 
Filter by Location
Found 9 solutions
  • 1
  • 2
  • Next >
  • View All (9)
    • Country

      Online
    • Location


    • Date

      Friday, December 01, 2017
      03:00 PM - 04:00 PM
      EASTERN TIME


    • Country

      Online
    • Location


    • Date

      Thursday, December 14, 2017
      08:00 AM - 09:00 AM
      EASTERN TIME


    • Country

      Online
    • Location


    • Date

      Wednesday, January 10, 2018
      08:00 AM - 09:00 AM
      EASTERN TIME


    • Country

      Online
    • Location


    • Date

      Monday, January 22, 2018
      11:00 AM - 12:00 PM
      EASTERN TIME


    • Country

      Online
    • Location


    • Date

      Monday, January 29, 2018
      12:00 PM - 01:00 PM
      EASTERN TIME


    • Country

      Online
    • Location


    • Date

      Wednesday, February 07, 2018
      08:00 AM - 09:00 AM
      EASTERN TIME


    • Country

      Online
    • Location


    • Date

      Friday, February 23, 2018
      01:00 PM - 02:00 PM
      EASTERN TIME


    • Country

      Online
    • Location


    • Date

      Monday, March 05, 2018
      03:00 PM - 04:00 PM
      EASTERN TIME


    • Country

      Online
    • Location


    • Date

      Thursday, March 22, 2018
      08:00 AM - 09:00 AM
      EASTERN TIME