Who Should Attend
Business professionals who want to keep workplace conflict from derailing projects, killing productivity, and destroying morale.
After this seminar, you will be able to:
• Diagnose conflict within your organization
• Find the hidden agenda that’s really fueling the battle
• Analyze your conflict response style
• Identify anger triggers and remain poised in conflict situations
• Encourage collaborative problem solving and gain consensus
• Learn a variety of strategies for managing conflict
• Use Dale Carnegie’s 12 ways to defuse an argument
This program is one of the most engaging interactive Live Online courses available today. Trainers involve you from the moment the class begins, and keep you involved, collaborating, practicing and learning as if you were in a physical classroom.
This is NOT webinar but a LIVE ONLINE learning forum facilitated by Dale Carnegie certified trainers using our effective, time-honored techniques.
SHRM - 2.75 PDCs
PMI - 3 PDUs
HRCI - 2.75 HR (General) Credits